Refund policy
At Zoolio, your satisfaction is our priority! While we have a No Returns & Exchanges policy, we always take responsibility for any issues with your order. Here's what you can count on:
- Damaged Item? We'll replace or refund it—your choice!
- Wrong Size, Color, or Item? Let us know, and we’ll send you the correct one at no extra cost.
We’re here to ensure your shopping experience is smooth and worry-free! If you ever encounter any issues, please reach out to us—we’re happy to help!
Refunds
We will notify you once we receive a confirmation from our production partner if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at itszoolio@gmail.com.